2009-2012 Strategic Plan (Year 2011)
This plan includes the goals and objectives we hope to accomplish this year as well as the financial plan to help us meet those objectives. In 2009, the Board and senior management engaged in strategic planning to help set the course for the organization for the next three years.
Strategies and Objectives
These five areas (along with their respective Objectives) include the work being done to achieve these statements of direction.
Client
Goal 1: Create Responsive Regionalized Services
a. Attain program outcomes
b. Increase Milestones proactive supports in day and residential services
c. Improve service delivery through curriculum development and implementation
d. Provide events to encourage and recognize client & family participation in programs
e. Maintain high standards for programs operations
f. Meet vendor expectations for work produced within facility
Financial
Goal 2: Maximize Available Funding
Objectives:
a. Provide sufficient staffing to match client plans in Waiver services
b. Maintain high levels of occupancy in group homes
c. Maintain Milestones productivity targets
d. Maintain financial performance and productivity
e. Grow fund development efforts
Goal 3: Undertake Sustainable Growth
Objectives:
a. Increase numbers of clients served in Supported Living programs
b. Increase numbers of clients servied in Central Region Supported Living programs
c. Fulfill Milestones growth plan
Operational Excellence
Goal 4: Leverage Growth Areas
Objectives:
a. Spread administrative costs through program growth and partnerships
b. Use technology to improve efficiencies
c. Establish electronic medical records in Milestones clinic
d. Establish permanent office for East Region services
Brand Development
Goal 5: Cultivate Strong Relationships with Community Partners
Objectives:
a. Utilize service learners, etc.
b. Use community resources to provide employee wellness program
c. Strengthen communication and supports to families of children/adults with disabilities
d. Continue Project SEARCH
Learning and Growth
Goal 6: Develop Empowered and Accountable Workforce
Objectives:
a. Continue VOICE Leadership Training
b. Provide ongoing training to supervisors
c. Improve support provided to all staff by their supervisor
d. Obtain Praesidium Accreditation
e. Increase staff knowledge of proactive responses to challenging behaviors
f. Increase employee satisfaction
g. Continue and expand incentive programs in addition to aggressive community outreach activities
h. Maintain selective employee screening and recruitment
Board of Directors
Goal 7: To Advance an Engaged and Effective Board of Directors
Objectives:
a. To maintain the board's legally required "duty of care"
b. To lead external relations through outreach and attendance at community events
c. To encourage new community gifts by serving as a leader and role model in financial contributions
Strategy Map
